The sales person came out on a Tuesday. No high sales pitch, measured the house and windows to get the correct size for the house; we decided to go with a new air cond and gas furnace, they installed the next day. Even ran a gas line, redid the fuel oil lines to the hot water heater, made some to take all the old stuff, cleaned up nicely. Sales man even stopped by next day to see how it was going. Very professional. It all works great.