About Us

70 Years of Always Being On Time

On Time Service Pros is a family-owned HVAC, plumbing, and electrical company in Hastings and the greater Minnesota area. We’ve been around since 1945, which would explain why we provide old-school customer service.

For you, that means getting someone who:

Always shows up on time

Gets the job done right

And that’s all you really want in a home services company, right?

“But what if you’re not on time?”

If we’re even a second late (you can time us), then we’ll make it right on our own dime. It’s the least we can do for inconveniencing you Here’s how:

For plumbing, heating, cooling, and electrical repairs: The repair is FREE up to $300. We pay you $5 for every minute we’re late (up to $300)

“How do you get the job done right?”

Glad you asked! Here’s our secret sauce:

On Time Guarantees

$500 No Hassle Assurance- Service Guaranteed!

If your HVAC system malfunctions within the first two years of installation, leaving you without heating or cooling, we guarantee a repair within 24 hours of your call. Failure to meet this commitment results in a $500 compensation for any inconvenience caused.

Comfort Assurance

We guarantee your HVAC system will perform to custom specifications for five years, maintaining a temperature within 3 degrees of your thermostat settings. If it doesn’t, we’ll adjust, repair, or replace the system at no extra cost, ensuring 100% protection against incorrect sizing.

“No Defect” Safeguard

If the heat exchanger fails within 12 years, we’ll install a brand new furnace. If the compressor fails within 6 years, we’ll install a brand new air conditioner. In both cases, “No Defect” Safeguard will reset.

Peace of Mind

We stand behind the quality of every repair we perform. That’s why all repair work is backed by a full 2-year warranty. If the same issue returns or a related failure occurs due to our repair within that time, we’ll fix it at no additional cost. And if anything doesn’t go as planned, we pledge to work with you directly to make it right, because your trust, comfort, and peace of mind matter most.

Property Guard & Client Care Commitment

If damage occurs to any of your property occurs, we pledge to work with you to take care of the damage. We also pledge a complimentary 2-year V.I.P. membership.

Two-Year Satisfaction Shield

Within 2 years of installation, if you are dissatisfied with system performance, we pledge to make necessary modifications, including system or component replacement if required, ensuring your complete satisfaction.

Friendly, Respectful Techs

Our techs don’t smoke or swear in your home. If they do? You don’t pay a penny. Also, everyone here is background checked and drug tested so there’s no funny business.