Great customer service
Rating: 
This company was great with customer service, consultation/estimate and installation of my new furnace. The office staff did an excellent job with scheduling and calling to remind me of appointments when they were on the way to my house. Chad was very knowledgeable and helpful when he came to discuss my options and what system would work best for me. He was very prompt and followed up with me exactly as he said he would. The installers Mark and Doug did a great job and setting the furnace up to work exactly like Chad and I had planned it to. They were personable and informative as to how the installation was going. Once they had it installed and running, they did a great job of explaining how it was set up and where everything was that I needed to know. With two large levels in my house, a large open stairway, and 3 different zones, there used to be quite a bit of difference in temperature between the levels (always cold in the basement). With the new high ... consultation/estimate and installation of my new furnace. The office staff did an excellent job with scheduling and calling to remind me of appointments when they were on the way to my house. Chad was very knowledgeable and helpful when he came to discuss my options and what system would work best for me. He was very prompt and followed up with me exactly as he said he would. The installers Mark and Doug did a great job and setting the furnace up to work exactly like Chad and I had planned it to. They were personable and informative as to how the installation was going. Once they had it installed and running, they did a great job of explaining how it was set up and where everything was that I needed to know. With two large levels in my house, a large open stairway, and 3 different zones, there used to be quite a bit of difference in temperature between the levels (always cold in the basement). With the new high efficiency, 2-stage furnace, both levels are now the same temperature. Exactly what I was hoping for! I highly recommend this company's service to anyone looking to install heating and air products. It was refreshing to work with a company that delivered more service and professionalism than I expected!!

Review by: Rich      Source: Google      Brand:

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